WALMART HARNESSES STAR POWER
Walmart is partnering with celebrities like Patrick Mahomes, Becky G, and Barbie to develop shoppable carts that include their favorite products. Aimed at reaching younger shoppers, the carts will be featured on Walmart's website and app, inviting customers to purchase products directly from the star-studded carts.
KANTAR INSIGHTS GIVE US A PEEK INTO THE FUTURE OF RETAIL
The retail industry is evolving rapidly, and retailers need to be “future ready” to succeed. Kantar emphasizes the importance of data and analytics, and how those can be used to better understand customer needs, optimize inventory levels, and personalize the shopping experience.
ZAPPOS’ BIG CUSTOMER SERVICE BET
Zappos' commitment to empathy has made it a leader in the retail industry. With a Net Trust Score (NTS) ranking among the best in the world, the company's customer service representatives are trained to listen to customers' needs and to go (way) above and beyond to help them.
